Google Apps for Work Migration


Customer Success Management (CSM) services include:
  • AdvanceCO Gold and Platinum Support
  • Additional Managed Services for Google Apps for Work (Contact Us)
AdvanceCo is a customer focused organization that works to align our success with our customer's success.

AdvanceCo Inc is a critical component of the customer experience and enables Google to meet customer demand globally. Google depends on partners to provide: 
1) local customer relationships and expertise
2) personalized reach
3) a broad set of complementary services.

Google is a product-focused company with limited professional services resources.  They rely on their partners to be the point of sales and provide more specialized assistance.

What Makes Us Unique?

FEATURE SERVICE

Google Direct Customers

GOLD

PLATINUM


24/5 Support via Web, Email, and Phone

FlashPanel by BetterCloud



Information Security Management Audit


✓(1)

✓(2)

Monthly Videos, Newsletters


Case Management and Escalation Assistance


24×7 Support for Priority 1 tickets

Contracted SLA response times


Google Apps for Work Feature Training Credits


✓(4)

Designated Premium Account Manager



Faster SLA Response Times



Regular Operational Meeting and Quarterly Reviews






  • Support and Advisory Services
  • Compliance and Security
  • Messaging and Retention
  • Archive and Storage